Privacy Policy | PreRollTech AU – Australia’s Pre-Roll Machine Experts

Privacy Policy

Last Updated: April 12, 2026

1. Introduction

Welcome to PreRollTech AU (“we,” “our,” “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a purchase from us.

As an Australian-owned and operated business since 2014, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our Commitment: We will never sell your personal information to third parties. Your trust is our most valuable asset.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Make a purchase – Name, email address, phone number, billing/shipping address, payment information
  • Request a quote – Business name, contact details, production volume requirements
  • Sign up for updates – Email address, industry preferences
  • Contact customer support – Communication history, machine model, order details
  • Browse our website – IP address, browser type, pages viewed, time spent

We may also collect information about your business, such as ABN, business address, and production capacity when you request equipment quotes or financing options.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders, including shipping and delivery notifications
  • Provide you with quotes, invoices, and technical support
  • Communicate about machine setup, training, and maintenance
  • Improve our website, products, and customer service
  • Send you promotional offers (only with your consent)
  • Comply with legal obligations and prevent fraud

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Shipping Partners: To deliver your orders (e.g., Australia Post, courier services)
  • Payment Processors: To securely process your payments (Stripe, PayPal, Afterpay)
  • Service Providers: IT support, cloud storage, and customer service platforms
  • Legal Requirements: If required by law or to protect our rights

All third-party service providers are contractually obligated to protect your information and use it only for the services they provide to us.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and shopping cart items
  • Analyze website traffic and user behavior
  • Provide personalized product recommendations
  • Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may affect certain website features.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for all data transmission
  • Secure payment gateway integration (PCI compliant)
  • Regular security audits and vulnerability scans
  • Restricted access to personal information on a need-to-know basis
  • Two-factor authentication for administrative access
Delivery Information: Your shipping information is shared only with our trusted courier partners to ensure 48-hour delivery across Australia. We never store your credit card details directly — all payments are processed through secure, PCI-compliant gateways.

7. Your Rights & Choices

Under Australian privacy law, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact our Privacy Officer at privacy@prerolltech.au.

8. Children’s Privacy

Our products and services are intended for businesses operating in the legal cannabis, CBD, and herbal wellness industries. We do not knowingly collect information from individuals under the age of 18. If you believe we have collected information from a minor, please contact us immediately.

9. International Data Transfers

PreRollTech AU operates exclusively within Australia. While we use some international service providers (e.g., cloud hosting, email services), we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@prerolltech.au
  • Phone: 1300 776 559
  • Mail: Privacy Officer, PreRollTech AU, Melbourne, Victoria, Australia

Complaints: If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.